سياسة الاستبدال والاسترجاع

Guarantee Shaddad If the shapewear arrives and you try it and it does not suit you, keep it with you and we will compensate you with a more suitable size or refund the value of the product covered by the guarantee. Guarantee period: 30 days from the date of receipt of the order. Coverage of the guarantee: One product only One order per customer only Example: If you order 6 shapewears, only one shapewear is covered by Shaddad guarantee, while the rest of the products are subject to the exchange and return policy outlined below. Exchange and return policy: - The customer has the right to request a return and exchange for our products within 30 days maximum from the date of receipt. - The product and its cardboard box must be in their original condition, unused, without removing the tag or labels on it. Products cannot be returned or exchanged after opening the product packaging. - In case of a manufacturing defect in the product, we bear the shipping costs and no fees apply. - Shipping fees, shipping tax, and return fees are non-refundable. - If the delivery was free due to using a free shipping code or because the order exceeded the free delivery limit (284 riyals) and the total order after the return falls below the free delivery threshold, the delivery fee will be deducted from the refunded amount. - Illustrative example - you ordered two shapewears and want to return one and keep the other, in this case the value of the piece, which will be 194 riyals (147 for the shapewear + 25 VAT + 22 shipping fee), will be deducted, and 94 riyals will be refunded to your account. - The exchange and return request will be canceled if the delivery agent's call is not answered after more than 3 attempts. - Shaddad has the right to refuse exchange and return requests if proof of fraud, manipulation, or violation of the above conditions is found. - Exchange is available only once per order, and the replaced order cannot be returned. - In return cases, the amount will be refunded to the customer after deducting the return fee. - In exchange cases, you can contact us via WhatsApp, specify the reason "for exchange," and the quantity and size needed, and the request will be processed, and the replacement product will be sent to you as soon as possible. Exchange fee: free Return fee: 22 riyals, deducted from the refunded amount (except in cases of manufacturing defects or sending the wrong products) Shipping to Gulf countries Due to current international shipping circumstances, delivery may take from 7 to 10 working days or more depending on the shipping company and customs procedures in the customer's country. Some countries may impose additional customs fees or import taxes, which are fully borne by the customer upon receipt. The store is not responsible for any delays caused by customs procedures or shipping companies outside the Kingdom. International shipping fees, customs fees, and taxes are non-refundable. If the customer refuses to receive the order or does not respond to the shipping company, the customer bears the return shipping costs and any related fees. For international orders, the customer bears the re-shipping costs unless there is a manufacturing defect or the wrong product was sent. Method of exchange (size not suitable): - Contact us on WhatsApp, and it will be exchanged for you as soon as possible. Method of return (final return or order cancellation): - Contact us on WhatsApp - Mention the reason for the return, specify the number of products being returned (must be new and in their original condition), and mention the number of products that have been opened and tried. - For orders covered by Shaddad guarantee, you will be compensated for the opened and tried item. - A representative from the shipping company will contact you to receive your returned products (please only deliver the new products; keep the opened ones with you). - Note: To avoid delays in the return, please specify the number of items returned (we only accept new items in their original packaging). Modification policy: - The store has the right to cancel any customer’s order if there is a site malfunction, a pricing error, or the product stock is exhausted, and to refund the amount to the customer’s bank account or card. The customer has no right to demand the product. - The customer can modify or cancel the order if the order status is new or under review; otherwise (ready/being delivered), this is not possible. - The customer can exchange or return the product according to the exchange and return conditions outlined above. In case of non-receipt of the order: - We guarantee the delivery of products as quickly as possible, and if the customer decides not to receive the order or does not respond to the delivery company, the paid amount will be refunded after deducting 27 riyals for order preparation and delivery. For complaints and inquiries regarding the exchange and return policy: Please contact us via WhatsApp.